This Privacy Policy (hereinafter referred to as the “Policy”) details the critical aspects governing your personal data relationship with ‘The Coach Virtual’ (hereinafter referred to as ‘HubFit,’ ‘we,’ ‘us,’ or ‘our’) which is owned and operated by HubFit Ltd, a company incorporated under the laws of the United Kingdom.
We may occasionally make changes to the Policy by publishing the changes on our website. We hold the sincere belief that you should always know what data we collect from you, and the purposes for which such data is used. We also believe that you should have the ability to make informed decisions about what data you want to share with us. Therefore, we are fully transparent about how and why we collect, store, share, and use your personal data through the various capacities in which you interact with us.
Your personal data relationship with HubFit varies based on the capacity in which you interact with us and/or avail our products and services (collectively referred to as the “Services”), such as when you:
Are a visitor to https://hubfit.io or any of our websites that link to this Policy (collectively referred to as the “Website”) or any pages thereof (in such instance you are referred to as a “Visitor”);
Download and use our Mobile App, Desktop App, or any other application that links to this Policy;
Have an account with us to avail our Services (in such instance you are referred to as a “Registered User”); or
Engage with us in other related ways, including any sales, marketing, or events.
This Policy is a part of and should be read in conjunction with our Terms and conditions and will clarify the rights available to you vis-à-vis the personal data you share with us.
If you have any queries or concerns with this Policy, please contact our Grievance Officer as mentioned at the end. If you do not agree with the Policy, you are strictly prohibited from visiting our Website or Apps and using our Services.
About the App
HubFit serves as a dynamic platform for online fitness coaching. It's designed for personal trainers and coaches to manage client relationships effectively. Clients utilize HubFit to access personalized workout plans, nutritional guidance, and to track their fitness journey, including submitting check-ins and progress photos. Importantly, this data is strictly confidential, accessible only to their assigned coach or coaching team.
Data Collection and Use
Automatic Data Collection:
When you visit our website or use the HubFit app, we automatically collect certain information. This includes your browser type, IP address, and geographical location. This data helps us understand how our app is used and improve user experience. Importantly, this information does not reveal your personal identity.
User-Submitted Data:
As part of our services, coaches and clients submit various types of data, including workout plans, nutritional information, progress photos, and personal metrics. This data is integral to providing personalized coaching services. We assure you that this data remains confidential and is not shared with third parties. Access to this data is strictly limited to your chosen coach or their designated team.
Data Security
At HubFit, we are committed to securing your personal information. We regularly review and update our security measures, including technical and organizational safeguards, to protect against unauthorized access, use, and disclosure.
Protecting your data is our top priority. We employ robust security measures, including advanced encryption techniques, to safeguard your data against unauthorized access and breaches. Our security protocols ensure that every endpoint is authenticated and that access is restricted to authorized personnel only. Regular security audits are conducted to maintain the high standard of our data protection practices.
Please note, while we strive to protect your personal information, no security measures can guarantee absolute security. You play a crucial role in keeping your information secure. You should not share your account credentials with anyone, and if you suspect any unauthorized use of your account, please contact us immediately.
In the event of a security breach, we will follow applicable legal requirements for notifying affected individuals.
Data Retention and Deletion
Our data retention policy is designed with your privacy in mind. We store your personal data on our platform only as long as you are an active user. You have the right to delete your client data, which leads to its complete and irreversible erasure. If you wish to request access to your data or to have it deleted, please contact us at privacy@hubfit.io.
Compliance with Legal Standards
HubFit is fully compliant with the General Data Protection Regulation (GDPR), ensuring the privacy and protection of data for our users, particularly those in the European Union. We are committed to respecting all legal requirements regarding data privacy and handling.
Updates to the Privacy Policy
We reserve the right to modify this privacy policy at any time. Such changes will be effective immediately upon posting the revised policy on our website. We encourage you to regularly review this policy to stay informed about how we are protecting your data.
Information We Collect
To provide our services, we collect the following information from our users:
Email address: We collect email addresses to communicate with our users and provide them with important information about our services.
Full name: We collect full names to identify our users and personalize their experience.
Client metrics: We collect client metrics, such as body weight, to help users track their progress and achieve their fitness goals.
Check-in form responses: We collect check-in form responses, such as sleep and weight, to provide users with personalized coaching and feedback.
Progress photo: Clients can upload their progress photos which is used for the coach to monitor progress over time. This can be deleted any anytime and is only accessible by the client and the coach.
How We Collect Information
We collect information through the following methods:
Email address and full name: These are entered by the user during the registration process.
Client metrics: These are entered by the user.
Check-in form responses: These are entered by the user and accessible only by the coach.
Payment Information
We use Stripe, a secure third-party payment processor, to handle all payment-related information. We do not store any payment information, and we have no access to payment information entered. When users make payments through our software, their payment information is transmitted directly to Stripe through a secure connection.
How We Use and Process Your Information
At HubFit, we take your privacy seriously and only use your information for specific, legitimate purposes. Here’s how we process and use the information we collect:
To Provide and Enhance Our Services:
We use your information to deliver our fitness coaching and management services effectively. This includes using data to create and manage workout programs, nutrition plans, and track progress.
Your data helps us personalize your experience on the app, ensuring that the services meet your specific fitness goals and preferences.
Communication:
We use your contact details to communicate with you about your account, service updates, and promotional offers (if you have opted-in for marketing communications).
We also use your information to respond to inquiries, feedback, or support requests.
App Improvement and Development:
Analyzing how you use our app helps us identify areas for improvement, develop new features, and enhance the overall user experience.
We use aggregated, non-identifiable data for research and analysis to understand market trends and app performance.
Security and Fraud Prevention:
We process your information to enhance security, prevent fraud, and ensure the safe use of our services.
Compliance with Legal Obligations:
Where necessary, we may use your information to comply with legal obligations, such as responding to lawful requests by public authorities.
Legal Bases to Process Your Information
The processing of your data by HubFit is supported by several legal bases:
Consent:
We process certain data based on your consent, particularly for marketing purposes and any non-essential cookies on our website.
You can withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
Contractual Necessity:
Processing your data is essential for the performance of the contract to which you are a party. This includes using your information to provide our services as outlined in our Terms of Service.
Legal Obligations:
We may process your data to comply with legal requirements, such as tax laws and other regulatory mandates.
Legitimate Interests:
We process your data for our legitimate interests, such as improving our services, preventing fraud, and ensuring the security of our app and website, as long as these interests do not override your fundamental rights and freedoms.
Your Privacy Rights
As a user of HubFit, you are entitled to various rights regarding your personal data, in accordance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. These rights include:
Right of Access: You have the right to access your personal data that we hold. This allows you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Rectification: You can request the correction of your personal data if it is inaccurate or incomplete.
Right to Erasure: Also known as the 'right to be forgotten', this right allows you to request the deletion or removal of your personal data where there is no compelling reason for its continued processing.
Right to Restrict Processing: You have the right to request the suspension of the processing of your personal data, for example, if you want us to establish its accuracy or the reason for processing it.
Right to Data Portability: This right allows you to request the transfer of your personal data to another party.
Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Rights Related to Automated Decision Making Including Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
To exercise any of these rights, please contact us at privacy@hubfit.io. We will respond to your request in accordance with applicable law.
Accessing Our Privacy Policy
This privacy policy is hosted on a dedicated webpage, accessible to all our users at hubfit.io/privacy/io-hubfit-tggfit. This ensures transparency and easy access to our privacy practices.
GRIEVANCE OFFICER
Abdul
abdul@hubfit.io